Purchase returns

Returning Goods. Products can be returned only on the basis of a written authorization sent by www.susanapasaule.lv. When returning products, the Buyer shall not be discharged of payment, unless otherwise agreed with www.susanapasaule.lv .Written agreement from www.susanapasaule.lv is compulsory.
14 day trial / Return Policy: If, for whatever reason you are unhappy with your purchase you can return it to www.susanapasaule.lv within 14 days of purchase.
This period of 14 working days applies to all offers.
During this period, the articles may be assessed for quality and performance, which means that the customer can return the product if defect.
This also means that the customer is entitled to return the reviewed articles without any obligation within 14 days of purchase.
During this period the consumer will treat the product and packaging with care. He will only unpack the product to the extent of use and to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product with all accessories and return the product in its original condition and packaging, in accordance with the instructions provided by www.susanapasaule.lv, if reasonably possible. (Machine must be in original packaging and complete to be returned, with copy of invoice with a letter with the reason for return and statement of bank or giro account number or IBAN number, after checking the product your money will be returned within 10 working days) Also, the customer has to fill in all the return conditions. The cost of the return shipment shall be paid by the customer.
This 14 days return policy period starts on the date of delivery of the product.
The proof that the client has used his power to return within this 14 return policy period timely, rests with the customer.